Orders
How does the purchasing of vintage per kilo work at Big Bag Vintage Wholesale?
At Big Bag Vintage Wholesale, we operate on a unique system where our extensive inventory of vintage clothing, shoes, and accessories makes it impractical to count each individual piece. Therefore, we offer our products for sale based on their weight in kilograms. To provide you with a general idea of what to expect, we have included an approximate number of pieces per 10kg on each product page.
How can I place an order at Big Bag Vintage Wholesale?
Regardless of whether you are a consumer or a business, you can easily create an account and place your order online. Please note that hand-picking items from our stock is not available, and all orders must be placed through our online platform. It is important to be aware that we primarily cater to wholesale customers, and therefore, the minimum order amount for online purchases is €300, excluding VAT and shipping costs.
How can I ensure the quality of the vintage products I order since I can only make purchases online?
At Big Bag Vintage Wholesale, we have meticulously curated a diverse range of vintage clothing categories through extensive travels across the globe. All our vintage clothing assortments are handpicked by our expert team to ensure the highest possible quality. We greatly value 100% customer satisfaction and welcome any feedback you may have.
When will items that are out of stock on the website be restocked?
While certain categories may be more rare and challenging to acquire, we frequently restock many of our assortments on a daily basis. For items that are currently out of stock, we offer an email service. Simply visit the desired product page, and within a few seconds, a pop-up will appear allowing you to leave your email address. You will receive a notification once the item is restocked. However, please keep in mind that if the product becomes out of stock again, it may be due to other customers purchasing it before you.
What if I cannot find the specific items I am looking for on your website? Does Big Bag Vintage Wholesale not sell them?
With over 150 different assortments, our vintage clothing range is designed to cater to the needs of most vintage businesses. Our specialized procurement teams are continuously on the lookout for new styles and fashion items. If you are looking for something specific, you can send us a special request. In turn, our team will go over your inquiry and contact you with the possibilities ASAP.
How long does it take for my order to be processed and ready for shipment?
When you place an order through the Big Bag Vintage Clothing website, we strive to ship it within two business days of receiving payment. You will receive an email with a tracking code to monitor your shipment. It is important to be aware that parcels within the European Union (EU) have a maximum weight limit of 30 kilos, while parcels outside the EU have a maximum weight limit of 20 kilos. If your order exceeds these weight limits, it will be shipped in multiple parcels. For orders placed via email, the packing process commences as soon as we receive your vintage clothing order, depending on stock availability. Please consider that some items may be more challenging to source and may be in high demand. Your understanding and advanced planning are greatly appreciated, as they contribute to the successful fulfillment of your order.
What are your return policies?
At Big Bag Vintage Wholesale, we are dedicated to achieving 100% customer satisfaction. If you find yourself not entirely satisfied with the products you receive, please email us as soon as possible. We will assess the situation and work towards providing a suitable solution.
What if something goes wrong with my order?
We apologize for any inconvenience caused. Please contact us as soon as possible, allowing us to promptly assess the situation and address any concerns you may have.
Accepted Payment Methods at Big Bag Vintage Wholesale?
To ensure convenience, we accept various payment methods at Big Bag Vintage Wholesale. You can choose from options such as IDEAL, PayPal, bank transfer, cash payment, credit card, American Express, Maestro, Belfius, KBC, ING Homepay, Giro Pay, and EPS. It is important to note that we commence processing your order only after receiving payment.
Shipping
Worldwide Shipping at Big Bag Vintage Wholesale
Shipping Time and Tracking
Worldwide Shipping at Big Bag Vintage Wholesale
Yes, we offer worldwide shipping services at Big Bag Vintage Wholesale, delivering to every country across the globe.
Shipping of Large Orders
We collaborate with several freight-forwarders capable of handling large orders, whether you require a single package weighing 20kg, a pallet box weighing 450kg, or even a 40ft tall sea container. Alternatively, you have the option to utilize your own courier service if preferred.
Shipping Costs
Shipping costs are determined by factors such as weight, volume, and destination of your order. To calculate your specific shipping costs, please access the desktop version of our website and follow these steps:
- Add the desired items to your Wishlist Cart.
- Proceed to your Wishlist Cart and indicate the country where you wish to have your order shipped.
- Click on "Update Total" to view the shipping costs based on the current contents of your order. You can modify your order by adding or removing items to observe how this affects your shipping costs. All packages are insured.
Parcel Tracking
If you have not yet received your parcel, kindly check the tracking code provided to you via email. In the case of orders that exceed the weight limit, multiple parcels may be sent, and you can reach out to us for additional tracking codes if required. Please be aware that customs procedures may lead to potential delays, particularly for shipments outside the EU.